Citizens Energy Group (Citizens Water): backflow testing rules

Who must test

• Where a cross connection exists, the customer must install an approved assembly at their own expense and have it tested by an IDEM certified tester at least annually. Source.
• An irrigation system that is no longer used must be properly disconnected; if it stays connected it must still be tested annually. Source.
• Citizens' water tariff requires an air gap, a reduced pressure principle backflow preventer or a pressure type vacuum breaker on the line to buried lawn irrigation built after July 19, 1985. Source.

How the report is filed

• Citizens only accepts test results submitted electronically through the Aqua Backflow web portal or mobile app at TrackMyBackflow.com. Source.

Tester registration

• All backflow testers must be certified by IDEM and registered with Aqua Backflow before submitting test results. Source.
• Registered testers receive a user name and password and must keep their licensing, certifications and test kit calibrations current with Aqua Backflow. Source.

If a test is missed

• If Citizens finds noncompliance with 327 IAC 8-10 it reports it to IDEM and may disconnect service under its Rule 6.2.1. Source.

Program

• Citizens Energy Group partnered with Aqua Backflow to run its backflow prevention and cross connection control program. Source.

How to file your backflow test with Citizens Energy Group

1. Read your notice. It names the assembly, its location and the date the report is due.
2. Book a tester Citizens Energy Group accepts. See finding a tester below; book early so there is time to repair a failed assembly.
3. The tester tests the assembly and fills in the test report. A failed assembly is repaired and tested again.
4. The report is filed. Citizens only accepts test results submitted electronically through the Aqua Backflow web portal or mobile app at TrackMyBackflow.com.Source.
5. Keep a copy and set a reminder for next year. Set a free test-due reminder.

Finding a tester Citizens Energy Group accepts

We found no tester list on Citizens Energy Group's own pages. Use a state certified tester, and check your notice in case it names the testers or the portal it accepts.

Before you book, ask the tester:

• Are you registered with Citizens Energy Group?
• Will you file the report in Aqua Backflow for me, and pay or pass on any filing fee?
• When is my report due? The date is on your notice; the tester needs time to test, repair if needed and file.

Other water utilities in Indiana

• Fort Wayne City Utilities
• Indiana American Water
• Evansville Water and Sewer Utility
• South Bend Water Works
• Carmel Utilities
• City of Bloomington Utilities
• Lafayette Water Works
• Anderson Water Department

Read October 6, 2026. Program page: info.citizensenergygroup.com.

Backflow testers near Indianapolis

What the badges mean

✓ IN Certified Backflow Tester Verified

A state roster lists at least one certified tester at this business, with a current certificate. The state sets the exam and renewal.

✓ IN Utility-Approved Tester Verified On the city list

The company is on a water utility's own approved list (the second badge names the list). That is the utility's approval, not a state license, and it counts for that utility.

3 certified testers

How many certified testers the roster lists at this business.

★ 4.8 (25 reviews)

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All testers near Indianapolis · Indiana roster